Frequently Asked Questions
Everything you need to know about shopping with Osmo.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Osmo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly on our carrier's website.
Are Osmo products covered by a warranty?
Absolutely. All Osmo products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality experience.
How can I change or cancel my order?
Orders are processed quickly, but we can make changes if you contact us within 1 hour of placement. Please email our support team with 'URGENT' in the subject line.